FAQ.

Laser Cutting is a technology that uses a laser to cut materials and is typically used for industrial manufacturing applications. Only recently, is it used in schools, small businesses, and hobbyists. A laser cutter helps you to make accurate cuts of a great variety of materials especially for intricate designs that are difficult to cut by hand.

The CraftLaser is a purpose-built 40W CO2 Laser cutter designed from the ground up. It does not require external auxiliaries. It is stowable, portable and safe for home use.

The CraftLaser can cut and engrave on different materials with great precision. These materials include wood, plastic, paper, leather, fabric, and more. You can make small crafts, toys, home decor and many useful things, the possibilities are endless.

The CraftLaser is the first Full-metal enclosure CO2 laser cutter that provides maximum protection to you and your family, much like owning a Blu-ray Player, it is a Class 1 Laser equipment. The CraftLaser is lightweight and has a luggable design that makes it the only CO2 laser cutter that is stowable and perfect for users with limited space. Also, you do not need to plug in an extra air extractor (also means you don’t need to be close to a window or door to vent the extracted air) and you also do not need to plug in an external cooling system to use it. No ugly water pipings and pails of water to deal with.

Yes, it can be used literally anywhere! The CraftLaser is designed to meet the IEC standard for a Class 1 Laser Equipment, equivalent to a blu-ray player. It has a built-in cooling system, thus reducing the risk of fire. It is also fully enclosed and fitted with an air scrubbing system using a HEPA filter to mitigate the smoke emitted during the cutting.

Yes. In the last few months, we have flown to Vietnam, Germany and South Korea with the Craftlaser for events. The Craftlaser was simply checked in like a check-in luggage and we are pleased to announce that we have used the CraftLaser at the events without any re-calibration. 

The Craftlaser uses a rigid alignment design that means the laser doesn’t need to be realigned or calibrated. This adds to the safety of the Craftlaser and makes it truly portable.

You can simply download the Open Source software called Inkscape to import any image files, work on it and export it into a laser cutting file (gcode) for the CraftLaser.  You do not need to plug your computer into CraftLaser to cut or engrave, just copy the file into an SD card, plug it into the CraftLaser and see it get to work. 

CraftLaser is safe and easy to use, and perfect for children to unleash their creativity.  However, for children under 14, supervision is advised.

CraftLaser is incredibly easy to use, and ready to use out of the box. Just plug in the power, load up your desired material and favourite design files, and we are ready to go.

Your CraftLaser comes with a detailed manual to help you learn to use it easily and quickly.

We’ve seen incredible creativity from people ranging from preschool students to great-grandparents. We have no doubt you’ll be able to create amazing things!

Yes, you can buy it from our online store and we will deliver it to you in Singapore for a small fee of $50. If you are not from Singapore, please drop us an email for the shipping details.

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We have 12 months warranty against manufacturing defects on the CraftLaser.

For the first 6 months, we will do a 1 to 1 exchange, subject to the availability of stock, in our office. 

For the remaining 6 months, we will replace the faulty parts in our office. 

Please contact us at techsupport@lionsforge.com.sg if you are having a problem with the CraftLaser and our technicians will advise you and when necessary, please send the machine back to our office. 

We have 12 months warranty against manufacturing defects on the CraftLaser.

For the first 6 months, we will do a 1 to 1 exchange, subject to the availability of stock, in our office. 

For the remaining 6 months, we will replace the faulty parts in our office. 

Please contact us at techsupport@lionsforge.com.sg if you are having a problem with the CraftLaser and our technicians will advise you and when necessary, please send the machine back to our office. 

The shipping cost for the exchange or replacement of parts is shared. Owner pays for shipping back to Singapore while LionsForge will pay for the shipping to the owner after the repair is done. Shipping is to be done with the original box as it will ensure that the product is not damaged in the process.